LAYTON, Utah (KSL) – A Cold Stone Creamery employee fat-shamed by a customer both inside her Layton, Utah ice cream shop and in an online Yelp review is receiving an outpouring of positive support.
Justine Elwood says the support has been overwhelming.
The review in question, posted last week on Yelp, started off complimenting the business and its product, before going off on Elwood about her weight.
“Unfortunately, I have had a specifically unsatisfying experience the last few times we have come into the store,” the reviewer wrote in a two-star review. “One of the female employees Jessie? Jennifer? J something, is disgustingly obese, and each time we come in, although she does her job, and is very polite, instantly makes my appetite disappear. I understand the need to hire bias free, but when someones [sic] looks interfere with my experience at an establishment [sic] I can’t help but complain. As a mother I don’t like my children thinking they will look that way by eating too much ice cream.”
Guy Della Lucia, owner of the Cold Stone Creamery shop responded to the review and defended his employee.
He said his son saw it first and showed it to him and initially believed the review was positive.
“All of a sudden it went all negative on our employee and her being overweight and stuff,” Della Lucia said. “So I was actually shocked when I saw that.
“I’ll support my employees to the end,” he said. “They’re good kids. They work hard and do a good job for me.”
There have been dozens of 5 star Yelp reviews showing support for Justine:
“Team Justine in New Jersey! You are a hard worker loved by your coworkers and customers … Stay beautiful Justine!”
“Justine you are an amazingly nice person in the face of arrogance! Your parents raised a bright smart young woman.”
Justine said the kind words gave her a much-needed boost of support and she hoped that others would learn from them.
“It’s really restored my faith in humanity, really, because there are so many good people out there. We just need to focus more on the good, than the negative.”