TOPEKA, Kan. (AP) – A Kansas agency says its workers are locked out of a computer program, delaying them from processing veterans’ claims through the Department of Veterans Affairs.
The Topeka Capital-Journal reports the Kansas Commission on Veterans Affairs uses a computer program that allows them to process hundreds of claims each month and send them to the VA’s regional office in Wichita.
But commission workers have been locked out of the program lately. Without the program, the claims have to be faxed or mailed, which can take weeks.
Wayne Bollig, a deputy director at the commission, says the outage began Tuesday, and if the issue isn’t resolved soon, the agency will receive a flood of claims at the end of the month.
The VA didn’t immediately respond to messages seeking comment Thursday.