Kansans struggle with online health marketplace

Nelly Kinsella demonstrates the Washington Healthplanfinder website, where consumers will be able to shop for health insurance, following a news conference Monday, Sept. 30, 2013, in Seattle. The new site, which allows consumers to compare and purchase health insurance plans and to see if they are eligible for government subsidies, is Washington state's online answer to the Affordable Care Act, which is available to the public beginning Tuesday. (AP Photo/Elaine Thompson)

TOPEKA, Kansas (AP) – Kansas residents hoping to find health insurance through a new online marketplace continue struggling to reach the point where they can buy coverage.

Insurance Commissioner Sandy Praeger’s office Thursday urged consumers to wait several weeks before going to the federally run marketplace. On its third day of operations, long delays in completing the first steps persisted.

The Topeka public library opened its computer training center Thursday to people who wanted to buy health coverage.

But after an hour, Topeka resident Lover Chancelor was still waiting to even start the process for setting up her identification for the marketplace. After 45 minutes, Topeka resident Gary Hutley also was waiting to set up his ID.

Federal officials have said such issues are caused by high traffic online.


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