Customer told she was too big to tan

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NORTON, Ohio (WKYC) — A woman was told she was too fat to tan at a Norton, Ohio tanning salon.

Kelly McGrevey said she purchased a tanning package at Aloha Tanning in Norton on Monday after a quick tour of the salon.

When she returned to tan on Tuesday, McGrevey says the man working at Aloha at the time turned her away.

“He said, “Sorry, but I’m not going to let you tan today because we’ve just implemented a new policy where anyone over 230 pounds can’t go in one of our beds,'” said McGrevey. “I was just so shocked and embarrassed and humiliated.”

On Monday, McGrevey tanned in a standup bed. When she returned Tuesday, that bed was broken and she was told traditional beds were off-limits to heavy customers.

“It really upset me. It’s discrimination,” said McGrevey.

McGrevey asked for a refund of the nearly $70 month-long tanning package so she could take her business somewhere else.

“I said, “Okay, I’d like my money back then. He said, no, we don’t give refunds. I said, ‘You’re not going to give me a refund, I paid for a service that I’m not getting, and he said no, you can’t have a refund,” said McGrevey.

She then called the police, filing a report against Justin Hileman, the owner of Aloha Tanning.

“He asked if I was aware of how many times he had to replace the acrylic on those beds because of heavy people?”

Lie-down beds are made of bulbs, topped with acrylic.

“I told him that I wanted to see this new policy about the tanning and poundage and whatever, and he said, no, I don’t have to show you that,” said McGrevey.

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